Our Customer Satisfaction Policy:
The satisfaction of our customers is our motivation source.
Our primary goal is to ensure the satisfaction of our customers with the products and services we offer.
Our staff is authorized to deal with customer complaints. and has been continuously supported by relevant trainings.
Our customer satisfaction policy constitutes the most important part of our company culture and values and is supported by all our employees.
We follow customer complaints from the beginning to the end and we constantly check if they are satisfied with the solution.
Our R&D, Technical Service and production personnel work like solution engineers in the process of revising the existing products of our customers, increasing their efficiency or presenting innovative products.
Our entire front office team has been trained on our customer policies and practices, on receiving/recording complaints. She has knowledge.
In our current system, all of our employees are authorized to identify the solution on-site that our customer needs, and to facilitate and accelerate the entire process of implementing the solution.
Only instant solutions for the satisfaction of our customers. We do not produce, we take measures to prevent the recurrence of complaints. All of our solutions are recorded in our corporate memory and offered to our customers when requested.
Our Quality, Environment and Occupational Safety Policies:
Our MYD Quality policy is to fully satisfy our customers by providing products and services that meet the needs and expectations of our customers, while simultaneously complying with all applicable laws, regulations and standards. We strongly aim to maintain full confidence in MYD as customers' suppliers, by promoting enduring customer focus at all levels of her organization. MYD is fully aware of the trends in increasing product responsibility for product quality and customer demand.
As part of our MYD Environmental Policy, we inform our customers extensively about the environmental and safety-related features of our products, and we constantly try to improve our knowledge of these features. Being responsible towards our employees, society and the environment, we take the necessary additional measures beyond what the authorities may request and apply these measures under our own responsibility, in addition to the scope of the law.
MYD personnel are selected, trained and provided with the necessary resources to meet this commitment. Our employees are aware of their responsibilities towards themselves and their colleagues and act in line with the principles of our OHS Policy. By taking responsibility for employees affected by our activities, we ensure occupational health and safety through the use of appropriate processes and programs and prevention. For us, health and environmental protection, work and safety mean acting in full compliance with applicable laws and regulations.
Our Commitments:
With the aim of ensuring the sustainability of integrated management systems, within the framework of our quality, environment and occupational health and safety policies, in teamwork at every stage of our activities, by sharing information and constantly improving our processes, we provide for our society, our customers. We undertake to carry out our activities by creating added value for our employees and stakeholders.
Our Values:
Customer focus: To maximize customer satisfaction by trying to meet customer demands and expectations completely.
Superior business ethics: To be honest and open in our commercial and social relations.
Respect for the environment and society: To provide all legal conditions regarding the environment, to control, reduce and prevent the factors that will cause environmental pollution.
Respect for employee health: To fulfill and control all legal and other conditions in line with employee health and safety.
Resource management and efficiency: To ensure sustainable development by optimizing the use of all kinds of resources in all processes and by emphasizing efficiency.
Working with technology: To research and follow developments in the world, technology and all kinds of innovations.
Participatory management approach: To maintain and develop a management approach that prioritizes respect for employees and open communication in decision-making mechanisms.
Teamwork: To ensure employee participation at every stage of our activities, to share information, to work with the awareness of us, not me, and to constantly develop the spirit of teamwork.
The satisfaction of our customers is our motivation source.
Our primary goal is to ensure the satisfaction of our customers with the products and services we offer.
Our staff is authorized to deal with customer complaints. and has been continuously supported by relevant trainings.
Our customer satisfaction policy constitutes the most important part of our company culture and values and is supported by all our employees.
We follow customer complaints from the beginning to the end and we constantly check if they are satisfied with the solution.
Our R&D, Technical Service and production personnel work like solution engineers in the process of revising the existing products of our customers, increasing their efficiency or presenting innovative products.
Our entire front office team has been trained on our customer policies and practices, on receiving/recording complaints. She has knowledge.
In our current system, all of our employees are authorized to identify the solution on-site that our customer needs, and to facilitate and accelerate the entire process of implementing the solution.
Only instant solutions for the satisfaction of our customers. We do not produce, we take measures to prevent the recurrence of complaints. All of our solutions are recorded in our corporate memory and offered to our customers when requested.
Our Quality, Environment and Occupational Safety Policies:
Our MYD Quality policy is to fully satisfy our customers by providing products and services that meet the needs and expectations of our customers, while simultaneously complying with all applicable laws, regulations and standards. We strongly aim to maintain full confidence in MYD as customers' suppliers, by promoting enduring customer focus at all levels of her organization. MYD is fully aware of the trends in increasing product responsibility for product quality and customer demand.
As part of our MYD Environmental Policy, we inform our customers extensively about the environmental and safety-related features of our products, and we constantly try to improve our knowledge of these features. Being responsible towards our employees, society and the environment, we take the necessary additional measures beyond what the authorities may request and apply these measures under our own responsibility, in addition to the scope of the law.
MYD personnel are selected, trained and provided with the necessary resources to meet this commitment. Our employees are aware of their responsibilities towards themselves and their colleagues and act in line with the principles of our OHS Policy. By taking responsibility for employees affected by our activities, we ensure occupational health and safety through the use of appropriate processes and programs and prevention. For us, health and environmental protection, work and safety mean acting in full compliance with applicable laws and regulations.
Our Commitments:
With the aim of ensuring the sustainability of integrated management systems, within the framework of our quality, environment and occupational health and safety policies, in teamwork at every stage of our activities, by sharing information and constantly improving our processes, we provide for our society, our customers. We undertake to carry out our activities by creating added value for our employees and stakeholders.
Our Values:
Customer focus: To maximize customer satisfaction by trying to meet customer demands and expectations completely.
Superior business ethics: To be honest and open in our commercial and social relations.
Respect for the environment and society: To provide all legal conditions regarding the environment, to control, reduce and prevent the factors that will cause environmental pollution.
Respect for employee health: To fulfill and control all legal and other conditions in line with employee health and safety.
Resource management and efficiency: To ensure sustainable development by optimizing the use of all kinds of resources in all processes and by emphasizing efficiency.
Working with technology: To research and follow developments in the world, technology and all kinds of innovations.
Participatory management approach: To maintain and develop a management approach that prioritizes respect for employees and open communication in decision-making mechanisms.
Teamwork: To ensure employee participation at every stage of our activities, to share information, to work with the awareness of us, not me, and to constantly develop the spirit of teamwork.